Ombudsman Office
Cielo's Ombudsman Office: our mission is to look after your most legitimate interests
Cielo believes that it is important to build value networks with all of our customers and that this relationship should always be founded on Ethics, Transparency and Respect. To strengthen this relationship, Cielo offers an Ombudsman Office service.
The mission of Cielo's Ombudsman Office is to represent our merchants' and suppliers' interests by identifying the reasons behind the issues raised by these parties, and determining their basis as well as their potential solutions.